Your first visit, made simple
From your first phone call to your last session, we keep the process clear: honest answers about coverage, paperwork you can finish ahead of time, and the same therapist at every visit.
What your first visit looks like
Plan for about an hour. Your therapist — a licensed physical therapist who will treat you personally at every subsequent visit — takes your history, evaluates your movement, strength, and posture, and performs the tests that identify what’s actually causing your problem. You’ll leave with a clear list of findings, a treatment plan, and honest answers about how long recovery should take.
Referred patients are scheduled within 48 hours. Bring your referral, insurance card, and photo ID; wear loose clothing that exposes the area we’re treating (shorts for a knee, a tank top for a shoulder). We verify your insurance coverage before you arrive and review it with you at the first visit — no surprises.
Coming to the Performance Lab instead? Skip the referral — book a discovery call and come train.
Everything you need before you arrive
Insurance vs. Cash-Based Care
Which door is right for you? A plain-English comparison of insurance-based physical therapy and direct-pay Performance Lab care.
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New Patient Forms
Download and complete your intake forms before your first visit — or arrive 10–15 minutes early and we'll help at the desk.
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Success Stories & Testimonials
Hundreds of five-star reviews from Greater Lansing patients — read what recovery here actually feels like.
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